These Terms and Conditions apply to all consulting and support services offered through the website helpline24.org.
The services are intended for private individuals as well as businesses.
The offered services are intended exclusively for consultation, conversational support, and general assistance during difficult life situations.
The services explicitly do not include:
No diagnoses are made and no promises of healing are given.
Conversations do not replace medical, psychotherapeutic, or psychiatric treatment.
Appointments may be arranged online, by telephone, or in writing.
There is no entitlement to an appointment.
The provider reserves the right to reject requests without stating reasons.
Prices for conversations and consultations are communicated on the website or individually.
Payment is made in advance or by prior agreement.
Scheduled appointments may be canceled free of charge up to 24 hours in advance.
In the case of later cancellations or failure to attend, the full amount may be charged.
All conversations are treated confidentially.
Personal information will only be shared:
The offered services do not constitute medical or therapeutic treatment.
The provider assumes no liability for decisions, actions, or consequences resulting from conversations, except in cases of intentional misconduct or gross negligence.
This service is not an emergency service.
In acute psychological crises or if there is danger to yourself or others, please contact:
Information regarding data protection can be found in the Privacy Policy on this website.
The laws of the Federal Republic of Germany apply.
Should individual provisions become invalid, the validity of the remaining provisions shall remain unaffected.